Subscription Services

This Refund Policy outlines the terms and conditions regarding refunds for purchases made on EroticSaga.com (“the Platform”). By making a purchase on our Platform, you acknowledge that you have read, understood, and agree to this Refund Policy.

Premium Subscription Refunds

No Refunds for Partial Periods: All subscription fees are non-refundable. Once a subscription period has begun, no refunds will be provided for partial billing periods, regardless of usage.

Cancellation Policy: You may cancel your premium subscription at any time through your account settings or by contacting customer support. Cancellation will take effect at the end of your current billing cycle, and you will retain access to premium features until that time.

Auto-Renewal: Subscriptions automatically renew unless cancelled before the next billing date. To avoid charges for the next billing period, you must cancel at least 24 hours before your renewal date.

One-Time Purchases

Digital Content and Credits

No Refunds on Digital Goods: All purchases of digital content, including but not limited to individual stories, premium content, virtual credits, or tokens, are final and non-refundable once the transaction is completed.

Immediate Access: Since digital content is delivered immediately upon purchase, refunds cannot be provided for any reason, including change of mind or accidental purchases.

Exceptional Circumstances

Technical Issues

We may, at our sole discretion, provide refunds or credits in the following limited circumstances:

• Platform Outages: Extended service interruptions lasting more than 48 consecutive hours that prevent access to premium features
• Billing Errors: Duplicate charges or incorrect billing amounts due to technical errors on our platform
• Account Compromise: Unauthorized charges resulting from a security breach of our payment systems (not including user account compromises due to shared login credentials)

Refund Process for Exceptional Cases

1. Contact customer support within 7 days of the incident
2. Provide detailed information about the issue
3. Allow up to 10 business days for investigation
4. Refunds, if approved, will be processed to the original payment method within 5-10 business days

Fraud Protection

Chargeback Policy

Prohibited Chargebacks: Initiating a chargeback through your bank or credit card company instead of contacting us directly may result in immediate account termination and restriction from future purchases.

Dispute Resolution: We encourage users to contact our customer support team first to resolve any billing disputes before initiating chargebacks.

Contact Information

For refund requests or billing inquiries, please contact:

Email: [email protected]
Response Time: Within 48 hours during business days

Policy Updates

We reserve the right to modify this Refund Policy at any time. Material changes will be communicated via email to registered users and posted on our website at least 30 days before taking effect.

Legal Disclaimer

This refund policy is designed to comply with applicable consumer protection laws. However, certain jurisdictions may provide additional consumer rights that cannot be waived. Nothing in this policy limits any statutory rights you may have as a consumer.